Getting started
Tap Add a return, choose Scan, Photos, or Files, wait for on-device recognition, review each important field against the source, and save the case.
ReturnCue AI Support
Help for every step of a return.
Find setup guidance, purchase help, privacy details, and concrete troubleshooting for the local return-evidence workflow.
Camera, photos, files, and notifications
Camera access is requested only after Scan. Photos and Files use Apple's system pickers. Notifications are optional local reminders and can be denied without losing return features.
Purchases and restore
Open Settings, choose View one-time upgrade, and confirm the StoreKit purchase. Use Restore Purchases with the same Apple Account if an existing lifetime unlock is not shown.
Local by design
Documents, OCR, AI organization, case records, and exports stay on the device. ReturnCue has no account, developer backend, analytics, ads, tracking, merchant login, or third-party AI service.
Troubleshooting
If no readable text is found, use even lighting, keep the receipt flat, fill the frame, or import the original PDF or order confirmation.
If export cannot finish, confirm the case still has its source and evidence files, free device storage, then retry from the case detail screen.
If ReturnCue Pro is unavailable, check the device connection and App Store account status. A pending purchase remains locked until Apple completes approval.
Contact
Email support@vshia.com with the app version, device model, iOS or iPadOS version, and steps to reproduce. Do not attach private receipts unless you choose to share them. We normally respond within two business days.