Support

Help with archives, evidence, conflicts, and exports.

LineageProof 1.0 supports iPhone and iPad on iOS or iPadOS 18 and later. No login is required.

Local archive · No subscription · Human support

Getting started

Create or import

Create a new private archive from the welcome screen, or import a GEDCOM file you already control. Add the first person, then connect parent, child, or spouse relationships.

Evidence

Add a source

Choose a document with Apple's Files picker, select one image with PhotosPicker, scan a document with the camera, or paste text. Review the title and recognized text before saving.

OCR

Review every candidate

Apple Vision recognition runs on the device. If a name or date is incomplete, edit it or reject it. OCR results are never verified automatically.

Conflicts

Resolve competing facts

Open Conflicts to compare values and their supporting sources. Choose the value you want to verify; the other value remains recorded as rejected.

Export

Create portable files

Open Settings & Export to create GEDCOM, PDF, CSV, or a complete ZIP bundle. The system share sheet lets you choose where to save or send the file.

Archive protection

Use device authentication

Optional archive lock uses Face ID, Touch ID, or the device passcode. If authentication is unavailable or canceled, the setting does not change.

Troubleshooting

No text was recognized

Try a closer, brighter, straighter scan with readable text. You can paste or enter source text manually and keep working without OCR.

An import or export failed

Confirm the selected file is a readable GEDCOM or supported evidence file and that the device has free storage. For export, try another destination in the system share sheet.

Data recovery

Keep your own backup

LineageProof has no cloud copy or developer server. Create a complete ZIP export before deleting the app or moving to another device.

Contact

Contact support

Email support@vshia.com. We normally respond within two business days. Include LineageProof version 1.0.0, the device model, OS version, expected result, actual result, and reproduction steps. Do not attach private family evidence unless you deliberately choose to share it.

LineageProof

Read support information

Support · support@vshia.com