Support

Help with import, review, permanent redaction, and export.

Getting started

Choose a PDF or image from Files or Photos, or scan a document. VeilProof AI analyzes only the content you select.

Review and accuracy

Inspect the page preview and every detected item. Use Keep when the text may remain visible and Redact when it must be removed.

Export and sharing

After all findings are reviewed, inspect the protected copy and export the ZIP with the protected PDF and review records.

Troubleshooting

For weak recognition, use a sharper scan with even lighting. If an item is missed, do not share the export. Use a clearer source or another redaction tool until every sensitive region is protected.

FAQ

Does VeilProof AI find every secret?

No. Automated detection can miss information. You must inspect every page and protected copy before sharing.

Can a recipient remove the black boxes?

The protected export is rebuilt from flattened page images, so redacted source text is not preserved beneath removable annotations.

Does the core workflow work offline?

Yes. Import, recognition, review, redaction, local storage, and export do not require an app server. Public help links require internet access when opened.

Contact

Email support@vshia.com with the app version, device model, and steps to reproduce the issue. Do not send an unredacted sensitive document. We normally respond within two business days.