Support

Help with your private study workflow.

Find specific steps for importing sources, checking evidence, exporting confirmed cards, and resolving local processing issues.

Getting started

Tap Import a Source, then choose a file, photo, or pasted text. A deck opens after local processing finishes.

Files and Photos

The system picker grants access only to the selected item. RecallProof AI does not request broad photo-library access.

Review and study

Confirm at least one candidate card to enable study. You can edit its question, answer, evidence, or page first.

Paid download

All features are included with the App Store download. Re-downloads are managed through your Apple Account purchase history.

Frequently asked questions

Why was a card not created?

The source may contain too little readable text, or a generated draft may not contain an exact quote found on the claimed page. Paste clearer text or import a clearer image.

Where is my source stored?

Extracted source text, cards, and review history are stored inside the app container on this device. Selected photo data is processed for extraction and is not copied into a cloud service.

Why is Apple Intelligence unavailable?

Device eligibility, language, model readiness, and system settings are controlled by iOS. RecallProof AI automatically uses a deterministic local fallback so the core workflow remains available.

What is exported?

PDF and CSV exports contain confirmed cards and their evidence. The exported file remains wherever you choose to save or share it.

Troubleshooting

  1. Confirm the source is a readable PDF, image, plain-text file, or pasted text.
  2. For images, use a well-lit, upright image with clear text.
  3. Wait for the processing indicator to finish before navigating away.
  4. If a deck appears wrong, delete it from the deck menu and import the source again.
  5. If storage must be removed completely, delete the deck in the app or delete the app from the device.

Privacy and security

RecallProof AI has no account, ads, analytics, tracking, cloud AI provider, crash-reporting SDK, or backend. Read the complete Privacy Policy.

Contact

Email support@vshia.com with the app version, device model, iOS version, and steps that reproduce the issue. Do not send private source documents unless you intentionally choose to share them. Support requests are normally answered within five business days.