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Frequently Asked Questions
Is my journal data private?
Yes. Journal text, AI reflections, and weekly summaries are encrypted on your device using AES-GCM before being stored or synchronized. We cannot read or recover them. If you turn on iCloud Sync, encrypted content and related metadata are synchronized through your private iCloud database, and the encryption key is synchronized through iCloud Keychain.
How does iCloud Sync work?
iCloud Sync is off by default. Turn it on in MindJournal → Settings → Data, then restart the app. Your encrypted journal data will synchronize between Apple devices signed in to the same iCloud account. Dates, moods, tags, and other operational metadata also synchronize. Turning sync off does not automatically delete an existing iCloud copy.
How does the AI reflection work?
When you tap "Get Reflection", the text of that entry is sent to our secure relay server, which asks an AI model to generate 1–3 reflective questions based on your writing. The content is never stored on our servers and is not used for training.
Can MindJournal replace professional help?
No. MindJournal is for journaling and self-reflection only. It does not provide medical advice, diagnosis, therapy, crisis counseling, or emergency services. If you may be in immediate danger, contact local emergency services or a qualified professional.
How do I cancel my subscription?
You can cancel at any time through the App Store:
- Open the App Store → tap your profile icon
- Go to Subscriptions → MindJournal
- Tap Cancel Subscription
How do I restore my purchase?
Open MindJournal → tap the upgrade banner → tap "Restore Purchases" at the bottom of the paywall screen.
What happens to my data if I delete the app?
If iCloud Sync has never been enabled, deleting the app removes its local journal data from that device. If iCloud Sync is enabled or has been enabled before, deleting the app does not automatically delete data already stored in iCloud. To remove an entry from synchronized storage, permanently delete it from Recently Deleted while sync is enabled and allow time for iCloud to synchronize. We recommend exporting a backup before uninstalling.
Face ID / Touch ID isn't working
Go to Settings → MindJournal and make sure Face ID (or Touch ID) permission is enabled. You can also toggle the lock setting off and back on inside the app's Settings tab.